Shipping policy

Shipping Policy

Last updated: August 26, 2026

Thank you for shopping at Lights Online Store. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking, customs charges, and other important delivery information for orders placed through lightsonlinestore.com.

1. Shipping Destinations

We ship to most supported countries and regions, including the United States, Canada, Australia, and many European destinations.

Shipping availability may vary depending on the product, package size, and destination. Certain remote areas, islands, or restricted destinations may require additional shipping charges or may not be eligible for delivery.

Please contact us at [Customer Service Email] before ordering if you are unsure whether we can ship to your location.

2. Estimated Delivery Time

The total estimated delivery time consists of:

Order processing time + Shipping time

All delivery estimates are stated in business days unless otherwise indicated. Weekends and public holidays are not included.

Standard Shipping

Shipping cost: Free to most supported destinations.
Processing time: Approximately 1–2 weeks.
Estimated shipping time: Approximately 2–4 weeks.
Estimated total delivery time: Approximately 3–6 weeks.

Custom-made, made-to-order, oversized, or temporarily out-of-stock products may require additional processing time.

Expedited Shipping

Expedited shipping is available only for selected products and destinations.

Processing time: Approximately 1–3 business days.
Shipping cost: Calculated according to the product, quantity, package size, and destination.
Carrier: DHL, DPD, UPS, FedEx, or another available express carrier.

Estimated expedited shipping times for supported European destinations are:

Germany: 2–5 business days.
France, Spain, Italy, the Netherlands, Belgium, Poland, Sweden, and Austria: 3–7 business days.
Other supported European destinations: 6–10 business days.

The product page or checkout will indicate whether expedited shipping is available for your order.

Remote and Special Destinations

Additional shipping charges may apply to destinations such as Alaska, Hawaii, Puerto Rico, Iceland, Norway, Cyprus, and other remote areas.

Where applicable:

Additional shipping cost: From $120 per item.
Processing time: Approximately 1–2 weeks.
Estimated shipping time: Approximately 5–7 business days after dispatch.

Please contact us before ordering for an accurate shipping quote.

3. Order Processing

After receiving your order, we will:

Confirm product availability.
Determine whether customization or production is required.
Verify your shipping information.
Prepare and inspect the product.
Arrange shipment with an available carrier.

Please provide a complete and accurate shipping address, including the street number, apartment or unit number, city, state or province, postal code, country, and telephone number.

Missing or incorrect information may delay processing or result in additional delivery charges.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing the tracking number and available tracking information.

Tracking information may take several business days to update after the shipment is dispatched.

You can track your package through the carrier’s website or a third-party tracking service such as:

https://www.17track.net/en

If your tracking information has not been updated for an extended period, please contact us at [Customer Service Email].

5. Inventory and Delivery Estimates

Inventory information can change quickly. A product displayed as “in stock” may require additional preparation or production if warehouse inventory changes before the order is processed.

Shipping and delivery dates are estimates rather than guarantees. Delays may occur because of:

Customs inspections.
Carrier disruptions.
Severe weather.
Public holidays.
Remote delivery locations.
Incorrect shipping information.
Product customization.
Unexpected inventory changes.
Events outside our reasonable control.

Most orders should arrive within 60 days, depending on the product and destination. If your order has not arrived within this period, please contact us for assistance.

Because delivery times are estimates, please do not schedule an electrician or installation appointment until the product has arrived and has been inspected.

6. Customs Duties and Taxes

For selected expedited shipping services and destinations, customs duties and taxes may be included in the shipping charge. Where they are included, this will be stated on the product page, at checkout, or in your shipping confirmation.

For other shipping methods, international orders may be subject to customs duties, import taxes, brokerage fees, or local charges imposed by the destination country.

Unless otherwise stated, these charges are the customer’s responsibility and are not included in the product price or standard shipping charge.

If we have specifically agreed in writing to contribute toward a customs charge, our contribution will be limited to 20% of the verified customs duty amount. The customer must provide an official customs receipt or payment record.

We are not responsible for delays caused by customs authorities.

7. Shipping to Multiple Addresses

A single order can normally be shipped to only one address.

If you would like products sent to different addresses, please place separate orders for each delivery address.

8. Incorrect or Incomplete Addresses

Customers are responsible for confirming that their shipping information is correct before placing an order.

If an order is returned, delayed, or lost because of an incorrect or incomplete address provided by the customer, the customer may be responsible for:

Address correction fees.
Reshipping costs.
Return shipping charges.
Storage or handling fees.
Customs charges.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order has entered processing or shipping.

9. Refused or Unclaimed Deliveries

If you refuse delivery or fail to collect a package, any original shipping charges, return shipping costs, customs fees, carrier charges, and applicable handling or restocking fees may be deducted from your refund.

Orders that have already shipped cannot normally be canceled. Please review our Returns & Refund Policy for further information.

10. Lost or Damaged Packages

Please inspect your package when it arrives.

If the package appears visibly damaged, take clear photos of the outer packaging, shipping label, inner packaging, and product before discarding any materials.

The product arrives damaged.
Parts are missing.
You receive the wrong product.
Tracking shows “delivered,” but the package cannot be located.

We may ask you to cooperate with a carrier investigation. Depending on the situation, we may provide replacement parts, a replacement product, or another appropriate solution.

For additional details, please review our Returns & Refund Policy.

11. Delayed Delivery

If an order is significantly delayed beyond the stated delivery estimate, please contact us so that we can investigate the shipment.

Where the delay is caused by our processing or shipping arrangements and the order qualifies for compensation, we may provide compensation equal to 10% of the purchase price of the delayed item.

Compensation does not normally apply to delays caused by:

Customs inspections.
Incorrect or incomplete customer information.
Refused or missed delivery attempts.
Severe weather or natural disasters.
Public holidays or carrier disruptions.
Strikes, government restrictions, or other events outside our reasonable control.